Question 1

HOW LONG DOES PRODUCTION TAKE BEFORE MY ORDER SHIPS?

Accepted Answer

Every club we build is made to order. Typical build time is 10 business days from payment confirmation. If your putter includes custom personalization, this lead time may extend and we'll keep you updated throughout the process.

Question 2

HOW LONG DOES MY ORDER TAKE TO ARRIVE ONCE IT'S SHIPPED?

Accepted Answer

Once your order leaves our workshop, transit time depends on your destination and carrier network, which is outside our control. As a guide:
New Zealand: OvernightAustralia: 1-2 business daysUS West Coast: 2-3 business daysUS East Coast: 3-4 business daysEurope: 5 business days

Question 3

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

We ship worldwide. Outside our typical service areas, shipping cost and any customs or duties charges can vary by destination. If you're unsure what applies to your country, get in touch and we'll confirm before you order.

Question 4

HOW DO I TRACK MY ORDER?

Accepted Answer

You'll receive a tracking link by email once your order is dispatched from our workshop.

Can't find it or having trouble accessing it? Email orders@finetuned.co and we'll resend your tracking details.

Question 5

DO I NEED TO SIGN FOR MY DELIVERY?

Accepted Answer

Yes. Every order is sent with signature required. It's the most important investment you've made in your bag, so we make sure it lands safely in your hands.

Question 6

WHO DO I CONTACT ABOUT MY ORDER STATUS?

Accepted Answer

For any order enquiries, reach out to orders@finetuned.co.

SHIPPING INFORMATION AND FAQS